FAQ's
Here you will find the most asked questions we receive!
When is your next restock/shop update?
The best way to keep as up to date as possible is to follow us on our insta @darlingltd we post a reminder on our stories closer to date. Or sign up for our email where we will send one email the day of restock/shop update.
Do you do custom orders?
We do not offer custom orders.
Where are you located?
We are located in Ontario, Canada!
Do you ship to my country?
At this time, we mostly ship to Canada & the US which will come with tracking.
We do offer shipping to the UK (UK shipping at this time does not come with tracking unless you request)
What metals do you use for your earrings?
We use Hypoallergenic Stainless steel, Hypoallergenic Sterling Silver and 304 Stainless Steel. Each listing will say the material. If you have sensitive ears the Hypoallergenic Sterling Silver contains no nickel.
What is your return/exchange policy?
All sales are FINAL, we do not accept any returns or exchanges.
When will "______" be back in stock?
Most of our items are handmade and one of a kind, design and colours always vary. If you see an item and you love it, it might not be here the next time. The same item might not ever get recreated.
How long does shipping take?
Shipping at this time due to the new world we live in (Covid shipping) we let customers know that it may be delayed. Canada and US orders typically take anywhere from 8-18 days, whereas oversea orders may take up to 30 days.
What does processing time mean?
Due to an influx of orders and being a one-person team, it may take up to a week to get your order packed and ready for shipping. We state that it may take anywhere from 1-2 weeks for premade and 2-3 weeks for made-to-order items.
I moved; can I change my shipping address?
If your item has already been sent to the post office, we cannot change the address once it's been shipped. If you are moving in the 1–3-week time frame, please do not order until you move unless you have made arrangements on your side.
If you just placed your order and it has not been sent out to the post office, yes.
Are resin items fire safe?
The quick answer is no, resin is a plastic compound meaning if its set on fire it will melt. They are sold as decorative items, if you use proper fire safety and only use candles that are in glass holders, they can be used for holding candles. Ashtrays can be used for ashing and not putting out the lit end, this can result in melting the plastic.
Darling LTD will not be responsible for any misuse of the products.
When is your next restock/shop update?
The best way to keep as up to date as possible is to follow us on our insta @darlingltd we post a reminder on our stories closer to date. Or sign up for our email where we will send one email the day of restock/shop update.
Do you do custom orders?
We do not offer custom orders.
Where are you located?
We are located in Ontario, Canada!
Do you ship to my country?
At this time, we mostly ship to Canada & the US which will come with tracking.
We do offer shipping to the UK (UK shipping at this time does not come with tracking unless you request)
What metals do you use for your earrings?
We use Hypoallergenic Stainless steel, Hypoallergenic Sterling Silver and 304 Stainless Steel. Each listing will say the material. If you have sensitive ears the Hypoallergenic Sterling Silver contains no nickel.
What is your return/exchange policy?
All sales are FINAL, we do not accept any returns or exchanges.
When will "______" be back in stock?
Most of our items are handmade and one of a kind, design and colours always vary. If you see an item and you love it, it might not be here the next time. The same item might not ever get recreated.
How long does shipping take?
Shipping at this time due to the new world we live in (Covid shipping) we let customers know that it may be delayed. Canada and US orders typically take anywhere from 8-18 days, whereas oversea orders may take up to 30 days.
What does processing time mean?
Due to an influx of orders and being a one-person team, it may take up to a week to get your order packed and ready for shipping. We state that it may take anywhere from 1-2 weeks for premade and 2-3 weeks for made-to-order items.
I moved; can I change my shipping address?
If your item has already been sent to the post office, we cannot change the address once it's been shipped. If you are moving in the 1–3-week time frame, please do not order until you move unless you have made arrangements on your side.
If you just placed your order and it has not been sent out to the post office, yes.
Are resin items fire safe?
The quick answer is no, resin is a plastic compound meaning if its set on fire it will melt. They are sold as decorative items, if you use proper fire safety and only use candles that are in glass holders, they can be used for holding candles. Ashtrays can be used for ashing and not putting out the lit end, this can result in melting the plastic.
Darling LTD will not be responsible for any misuse of the products.